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Free Speech on Twitter: How Should Businesses Use Twitter?

President Obama’s recent defence of free speech and the ongoing discussion about what we can and can not say on Twitter have been rife. After all, it is the internet, which is supposed to give everyone poetic license, surely? There have been stories about people venting and making light of circumstances, and then being charged with inciting criminal activity; the most well known example would be that of the poor man who took to Twitter “threatening” to blow up an airport. Some are a bit more specific and hurtful, such as those tweets directed to Tom Daley which referred to his deceased father.

So where does businesses and Twitter come into this? Well, when a business decides to utilise social media to promote themselves, they have to decide a few things. Will they have a purely business Twitter account? Should they just use their own personal account? What is the best way to serve both if you decide to split your account between the two objectives without alienating lots of followers? Are you in a position to even handle your own Twitter account or realise fully the potential for your business needs?

There is a delicate balance to maintain when you comment on popular, trending topics from a work account. Logistically, there is ensuring you’re using the right account, as well as coordinating your posts across different platforms (what works on Pinterest might not go over so well on Twitter). The timing of posts is also something to consider. However, you must also understand the tone or angle you want to take; or more importantly, that which you want your company to be seen to take. You want to add to conversations and show personality, but don’t want to offend.

This is why many businesses come to us asking to either teach them Twitter from the beginning, or simply manage their Twitter and other social media accounts. Our team has a wealth of experience managing the accounts of various clients, and understand when to interject into a public conversation, which ones to stay away from and how to communicate with those taking part. Of course it’s not simply about making a comment here and there, but building a relationship and converting them to sales for you.

If you are interested in learning about Twitter for your business, beginning with the basics, we are running a free Twitter drop in session where you can learn directly from professionals who use these networks each day for clients (and their own personal use). Get in touch and book your place now before they all get booked up.

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