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Social Media Optimisation – Twitter For Businesses 101

social media optimisationIf your business isn’t yet on Twitter, or if you are but you’re not seeing any benefit, then you’re probably wondering what all the fuss is about. Twitter is in the news a lot because its users are constantly getting themselves into trouble or pushing the boundaries of socially (and legally) acceptable behaviour. How much use can a small business really get from the platform, and how should they go about their social media optimisation campaign?

I often write that Twitter is useful for PR because it’s a great equaliser, putting businesses and consumers on the same level and removing some of the barriers to communication that might traditionally be encountered. However, it’s also a profoundly useful marketing tool because it allows you to build trust and get your brand across to potential customers in a completely non-intrusive way. The key to this is the generation of targeted followers and knowledge of the way in which users like to interact.

Social Media Optimisation and Your Valuable Time

Twitter marketing isn’t magic – it’s as simple as convincing leads to ‘follow’ you, keeping them interested with relevant content, and dropping in the occasional promotional message. Your marketing efforts are not seen as intrusive or ‘spammy’ because your followers have a genuine interest in your business. The problem is that this takes time, both to learn the processes involved and to actually do the social media optimisation work itself. As any small business owner will know, time is in short supply. If you’re already working 50+ hours a week within your business, you’re unlikely to want to spend a further few on this. That’s where we come in.

We have access to specialist software, we have intimate knowledge of the platform (we’re all avid Tweeters in our own right), and most importantly, we have the time to dedicate to growing your customer base and effectively marketing your brand. Twitter can generate traffic and add to your bottom line when given the time investment that we can deliver for you.

How to Engage with Potential Customers Online – Social Media

We thought that the readers of this blog might be interested in hearing about Mashable’s list of ‘9 Non-Profits That Get Web Humour‘. This list certainly makes for fun reading, but it also serves as a warning that every business or organisation seeking online social media interaction should heed.

With any type of advertising or marketing, traditional or cutting-edge, offline or online, you need to relate to your target audience. After all, if they don’t pay any attention to what you’re saying, you are unlikely to get the desired increase in sales that made you invest in marketing in the first place. This idea doesn’t seem difficult to grasp for businesses who are operating and marketing themselves in the offline world. Television and print ads are frequently designed and implemented with a particular demographic in mind. It’s rare to see toy adverts on TV during school hours, for example. Ads for makeup or other cosmetic goods always feature conventionally attractive actors. In other words, these efforts are tailored to the customer and to the medium, ensuring that the advertiser is able to obtain maximum value from his investment.

Unfortunately, companies which trade online continue to use the very same tactics that they always have, or simply don’t bother with internet marketing at all. Because there is such a huge potential market available, it’s crucial to maximise the benefit that any internet presence can give to your company. This means that you have to know what sort of person is going to be interested in browsing your site, where they are going to ‘hang out’ online, and how you are going to engage with them in a language that they will both understand and wish to engage with. Humour can be a key part of this, and the internet is home to all sorts of inside jokes and conventions that can be leveraged to encourage conversation.

We know that our clients are too busy running businesses to stay online all day, learning the ins and outs of online etiquette. That’s why we do the work for them by offering social media management services. We know what works and what doesn’t – so leave it with us.

Why BJ Mendelson is Wrong About Social Media Management

As is my wont, I picked up a copy of the Metro yesterday during my commute in order to entertain myself during my lunch break. Can you imagine my horror when I read that social media management for businesses is ‘myth and hype… perpetuated by marketers all over the world’? U.S. comedian BJ Mendelson, who himself has over 760,000 Twitter followers, was loaned a two-page spread to inform readers of the great social media swindle. He would have us believe that any business investing in a social media campaign is throwing their money away. I might be biased, but I beg to differ – and I think that most will agree with me.

Social Media Management Isn’t Magic

It’s true that businesses can’t just set up a Facebook page, post a couple of boring company updates, sit back and watch the cash flow into their coffers. It doesn’t work like that. But, contrary to what Mr. Mendelson says, social media profiles are viable business tools. Instead of thinking of them as a way to plaster your slogan and product across a million screens, it’s better to see them as they were designed: as communication platforms.

The fact of the matter is that almost everybody spends a great deal of time online these days, and that for better or worse, social media has replaced more traditional forms of communication. It’s good to have a Facebook page because the majority of your customers probably use Facebook. You’re talking to them on their terms, through a platform that they have chosen. Twitter is excellent for keeping customers up to date with relevant news and for lending your company a distinct personality, due to its informal ‘pub conversation’ nature. From a more individual perspective, it’s hard to deny that Linkedin is a great way to find and engage with others in your industry – there’s a reason that even the least ‘trendy’ of professionals have a profile there.

Our Expertise Brings Real Results

Effective social media management won’t guarantee that your business will go viral and become an internet sensation. That isn’t to say, however, that your page or profile is an exercise in futility. It is possible to engage with existing and potential customers, stimulating sales or increasing brand loyalty – providing that you put out an appropriate message and respect the etiquette of that particular site. That’s where we come in. Our social media management services can provide your business with expertly crafted profiles, including professional graphic design, and the interaction that your customers will respond to. If you don’t believe us, ask our clients – why would they keep using our services, month after month, if they weren’t seeing a return on their investment?

Facebook Extends Messenger to Non-Users

In an apparent attempt to corner yet more of the mobile market, Facebook has rolled out new functionality that will allow Android users to use its messaging service without signing up for an account.

social media managementThe Messenger Android app will now allow smartphone users to utilise the Facebook service by submitting a name and phone number. This move is thought to indicate a desire to snare those who have deleted their account, but who still have friends who are users, and will shortly be rolled out to the iPhone.

By relocating its messaging app into a more open market, the Californian giant is competing with widely-used services such as WhatsApp and Google Voice, and may hope to bolster its mobile credibility with a view to increasing the reach of its advertising. The development may have a beneficial effect on business, either through increased paid advertising potential or the wider spread of ‘viral’ material. If you want advice on how Facebook could help your business, or on any other type of social media optimisation, drop us a line and we’ll have a chat.

 

Social Media – Instagram Disables Twitter Functionality

According to Mashable.com, rumours abound that Instagram and Twitter are at each other’s throats over issues encountered by users who try to share images using the micro-blogging platform.

Social Media Management

Instagram, who were bought by Facebook for the princely sum of $1 billion earlier this year, reportedly disabled key functionality that allowed users to share their images via Twitter. This fueled speculation that a war was beginning between the two blue giants of the social media world, with Instagram’s new owners encouraging a break from a key competitor.

However, Instagram’s CEO appears to have put paid to the rumours, promising that the two platforms will “always be integrated“. Despite this public denial, keen observers will note that Twitter had earlier stung the photo-sharing site by denying it the ability to use its API. Regardless, it would appear that users can depend on stability for the time being.

The fact that these kind of conflicts crop up in this constantly-evolving field only lends further support to the argument that your business needs a team who are always up to date with industry developments. If you want to know how we can boost your social media presence, give us a call – I Say! Digital are the social media experts in Brighton.

 

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