Today I read about Snoox; a new social network which allows you to view recommendations from your friends on things like films, books or places. It is very similar to a network like Letterboxd which does the same, but specifically for films. Snoox goes further than Letterboxd with what you can recommend, but isn’t quite as focused on being a timeline or personal history.
Snoox allows you to follow others, whether you know them personally or not (nothing new there). Twitter took the Facebook status and amplified it into its own model. Similarly, Snoox adopts the ego-maniacal activity of “liking” a film or TV show on Facebook to show that you’ve watched it and/or are cultured and/or hip. If it can remove the necessity for all those Netflix updates on Facebook courtesy of friends, providing a specific place to go to find out what people are listening to/watching etc., then all the better.
Would You Trust Your Friends?
Snoox and its facility to recommend provides the opportunity to users to write a mini-review in the same vein that Google+ Local invites users to rate local businesses. This got me thinking about how much I would trust my friends’ opinions. As someone who has a very diverse set of online friends in terms of socio-economic status, location and tastes, this would probably not help me find something I like. Taste isn’t based on these factors exclusively of course; a good film is a good film, and transcends barriers. However, I definitely have those friends who I would consider as having “bad taste”. I like most of my friends for the people they are, and not what they watch. There are a handful of exceptions; those friends of friends who I can put up with because we have a TV show in common to save the conversation. Generally, though, I wouldn’t take the advice of a majority of my Facebook or Twitter friends about where to go to eat or which books to read, because there is a big gulf between what we respectively enjoy.
Google and their outlook of ‘Search n’ Social’ seems to have this belief that we’re all a trendy bunch, with money to burn at the whim of seeing a friend post a five star rating for a bar; that we’ll jump straight online at a moment’s notice to find a restaurant at which to spend all this free time that we have falling out of our ears. This was parodied brilliantly when Google Glass was previewed earlier this year. That’s just not the reality for many of us, who are struggling to save money, like to stay indoors or just don’t live very interesting lives.
The social aspect of search seems more applicable to a wider segment of users (provided they are logged into a Google account) when it comes to essential services, like looking for a respectable plumber, than leisure. Indeed, this is one of the ways that we can help with managing social media for your business. ‘Social’ feels the wrong word for these services. Those who do leave constructive business reviews, are very much appreciated and this can make a difference; but in terms of empowering users to shape Search, its utility is somewhat limited.